Privacy Policy

1. Who We Are

TechFirst Software Solutions® ("TechFirst," "we," "us," or "our") is a software company registered in India. Our registered address is # 306 Hemanth Avocados, Horamavu, Bangalore 560043, Karnataka, India. We operate the website www.techfirstsoft.in and related digital products.

2. Information We Collect

We collect information you provide directly and data collected automatically:

• Contact data — name, email address, phone number, and company name when you fill in our contact form.
• Usage data — pages visited, time on site, browser type, device type, and referring URL, collected via Google Analytics.
• Cookies — small text files stored on your browser. See our Cookie Policy for details.

We do not collect payment card numbers, government ID numbers, or sensitive personal data.

3. How We Use Your Information

• To respond to your enquiries and deliver the services you request.
• To send transactional emails (quotes, project updates, invoices) — never unsolicited marketing unless you opt in.
• To improve our website experience using aggregated analytics data.
• To comply with legal obligations under Indian law.

4. Legal Basis for Processing

We process your data on the following bases:

• Consent — where you have given us explicit permission (e.g., submitting a contact form).
• Legitimate interests — to operate and improve our business, provided this does not override your rights.
• Legal obligation — where required by Indian law or regulatory bodies.

5. Data Sharing

We do not sell your personal data. We may share it with:

• Service providers — such as hosting (Vercel, Render), email (Google Workspace), and analytics (Google Analytics), each under their own privacy terms.
• Legal authorities — if required by law, court order, or to protect our legal rights.

6. Data Retention

We retain contact enquiry data for up to 3 years after your last interaction with us. Analytics data is retained as per Google Analytics default settings (26 months). You may request deletion at any time.

7. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Correct inaccurate data.
• Request deletion ("right to be forgotten").
• Object to or restrict processing.
• Withdraw consent at any time (without affecting prior processing).

To exercise any right, email us at rajesh@techfirstsoft.in. We will respond within 30 days.

8. Security

We implement industry-standard technical and organisational measures — including HTTPS encryption, access controls, and regular security reviews — to protect your data against unauthorised access, loss, or disclosure.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies independently.

10. Changes to This Policy

We may update this policy periodically. Material changes will be announced on this page with an updated effective date. Continued use of our website after changes constitutes acceptance of the revised policy.

11. Contact Us

For privacy-related questions or requests, contact our Data Officer: